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    Shipping policy

    Shipping 

    How long does it take for my order to be processed and shipped?
    We aim to process and ship all orders within 1-3 business days of purchase unless we have contacted you specifying otherwise. Orders placed before 12:00 PM Eastern Time on business days are usually shipped the same day. 

    What shipping carriers do you use?
    We primarily ship items through UPS and USPS.

    Which areas do you ship to?
    Currently, we only ship to New York, New Jersey, and Connecticut.

    Do you offer local delivery?
    Yes, we offer local delivery on eligible orders to Westchester County. Orders for same-day local delivery are typically processed the same day if placed before 12pm, and next day for all later orders.

    How can I track my order?
    A tracking number will be provided with your order. For items that are being shipped via local delivery using our couriers, a notification will be sent once the item has been delivered.

    What if my order is lost or missing?
    Westchester Detailing Supply and UPS/USPS assume no further liability for missing or lost packages once they are delivered to the shipping address provided at the time the order was placed.

    What happens if I provide incorrect or incomplete shipping address information?
    Westchester Detailing Supply, USPS, and UPS or any other shipping courier cannot be held responsible for issues that are the result of incorrect and/or incomplete shipping address information provided by the purchaser. Please ensure to review your order, shipping, and payment details carefully before checking out.

    Can I cancel or modify my order after it has been placed?
    Unfortunately, once an order is placed it cannot be cancelled or modified under any circumstances.

    What happens if an item in my order is out of stock?
    From time to time an item may be out of stock and may not ship right away. We will do our best to update you on the status of these items as soon as we can.

    I need my order by a certain date. Can you ensure it arrives on time?
    We make no guarantee of handling or delivery time for any order placed. If you need your order by a certain date, we suggest contacting us first to see if we can meet your expectations.

    What is your return policy?
    At Westchester Detailing Supply, we have a 14-day return policy for products that are unused, undamaged, and in their original packaging. Some conditions apply and a restocking fee may be charged. For complete details, please refer to our Return Policy.

     

     

     

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    Return Policy

    At Westchester Detailing Supply, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return policy that allows you to return the product within 14 days of the delivery date, subject to the following terms and conditions:

    Return Authorization

    All returns must be authorized by our customer support team before sending the product back. To request authorization and receive further instructions on how to proceed with your return, please email us at returns@westchesterdetailingsupply.com. Unauthorized returns will not be accepted. 

    Return Eligibility

    To be eligible for a return, the following conditions must be met:
    - The return request must be made within 14 days of the delivery date.
    - The product must be unused, undamaged, and in its original packaging.
    - The product must be in resalable condition.
    - The return shipment must include all original accessories, manuals, and documentation.

    Mold remediation products are final sale and not eligible for return or refund.

    Returns of tools and machines will not be accepted and should instead be sent directly to the manufacturer. 

    Restocking Fee

    A restocking fee of 25% will be applied to all eligible returns. This fee covers the cost of inspecting, restocking, and processing the returned product.

    Return Shipping

    The customer is responsible for all return shipping costs, unless the return is due to a mistake on our part or a defective product.

    In the event you were shipped a package with a damaged, missing or incorrect product, you have 7 days from the date of delivery to notify us. We will then give you the option of a refund, credit towards a future purchase, or to have the correct item shipped to you at no additional charge. We may require photographs or other information before completing your request.

    Refunds

    Once we receive and inspect the returned product, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase, minus the restocking fee and any applicable shipping charges.

    Exchanges

    We currently do not offer exchanges. If you would like to exchange a product, please follow the return process outlined above and place a new order for the desired product.

    If you have any further questions or need assistance with a return, please contact our customer support team at returns@westchesterdetailingsupply.com. We're here to help!

    Thanks for contacting us. We'll get back to you as soon as possible.

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