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    Privacy Policy

    At Westchester Detailing Supply, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide on our website.

    Information We Collect We collect personal information, including name, address, email address, and phone number when you voluntarily provide it to us through the Shopify email list sign-up or account sign-up process. Additionally, we use Google Analytics and Facebook Pixel to gather anonymous information about your website usage patterns and interactions.

    Use of Personal Information We collect this information to process and fulfill orders, deliver products to the specified locations, and communicate with you regarding your purchases. We may also use your email address to send updates, promotions, and relevant information about our products and services unless you choose to opt out of such communications.

    Data Security We prioritize the security of your personal information. We utilize secure methods through Shopify to store and safeguard the data you provide to us. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, disclosure, or alteration of your personal information. Additionally, we ensure that any data collected through Google Analytics and Facebook Pixel is used in accordance with their respective privacy policies.

    Cookies We use cookies on our website to create shopping sessions and enhance your browsing experience. These cookies are set by Shopify and may also be used by Google Analytics and Facebook Pixel to collect anonymous information about your usage patterns. You can adjust your browser settings to disable cookies if you prefer.

    Third-Party Disclosure We do not disclose your personal information to any third parties for marketing or other purposes, except for data collected through Google Analytics and Facebook Pixel. Your information is used solely for the fulfillment of your orders and to provide you with relevant updates and promotions related to our products and services.

    Your Choices You have the right to access, update, and delete your personal information. If you would like to make any changes or request the removal of your data, please contact us using the information provided below.

    Additional Terms By using our website, you agree to the terms outlined in this Privacy Policy. Please review our Terms of Service for further information about the use of our website.

    If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

    Westchester Detailing Supply dataprotection@westchesterdetailingsupply.com

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    Here to help
    At Westchester Detailing Supply, we're not just about providing high-quality detailing products - we're about being a reliable partner in your detailing journey. Our team of experts are always on hand to help you choose the right supplies for your needs, answer any questions you might have, and provide tips and advice to ensure you get the best results.

    Whether you're a professional detailer or a car enthusiast looking to maintain your vehicle's pristine condition, we're here for you. We offer local delivery in Westchester County, making it easier than ever to get the supplies you need directly to your doorstep.

    Your satisfaction is our top priority. Feel free to reach out to us anytime - we're here to help!
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    Return Policy

    At Westchester Detailing Supply, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return policy that allows you to return the product within 14 days of the delivery date, subject to the following terms and conditions:

    Return Authorization

    All returns must be authorized by our customer support team before sending the product back. To request authorization and receive further instructions on how to proceed with your return, please email us at returns@westchesterdetailingsupply.com. Unauthorized returns will not be accepted. 

    Return Eligibility

    To be eligible for a return, the following conditions must be met:
    - The return request must be made within 14 days of the delivery date.
    - The product must be unused, undamaged, and in its original packaging.
    - The product must be in resalable condition.
    - The return shipment must include all original accessories, manuals, and documentation.

    Mold remediation products are final sale and not eligible for return or refund.

    Returns of tools and machines will not be accepted and should instead be sent directly to the manufacturer. 

    Restocking Fee

    A restocking fee of 25% will be applied to all eligible returns. This fee covers the cost of inspecting, restocking, and processing the returned product.

    Return Shipping

    The customer is responsible for all return shipping costs, unless the return is due to a mistake on our part or a defective product.

    In the event you were shipped a package with a damaged, missing or incorrect product, you have 7 days from the date of delivery to notify us. We will then give you the option of a refund, credit towards a future purchase, or to have the correct item shipped to you at no additional charge. We may require photographs or other information before completing your request.

    Refunds

    Once we receive and inspect the returned product, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase, minus the restocking fee and any applicable shipping charges.

    Exchanges

    We currently do not offer exchanges. If you would like to exchange a product, please follow the return process outlined above and place a new order for the desired product.

    If you have any further questions or need assistance with a return, please contact our customer support team at returns@westchesterdetailingsupply.com. We're here to help!

    Thanks for contacting us. We'll get back to you as soon as possible.

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